Dobot FAQ: Technical & Purchasing Support

Find answers to common questions about Dobot robots, software, compatibility, and ordering. Most customers can purchase directly online with support for purchase orders and tax-exempt organizations.

Purchasing & Ordering

Do I need a formal quote to purchase?
No — most customers complete their purchase directly through our website. Pricing is listed online and ready for checkout.
Do you accept purchase orders (POs)?
Yes. We support purchase orders for schools, universities, and organizations. You can proceed through checkout and follow the PO instructions provided.
Do you offer tax-exempt purchasing?
Yes. You can upload your tax-exempt certificate directly during checkout.

Product Selection

Which robot should I choose?
Magician / Education Kits
Best for: STEM education, classrooms, beginner robotics

MG400
Best for: Light industrial automation, precision tasks, small assembly

Nova Series
Best for: Industrial applications, higher payload and repeatability

What is the difference between Magician and MG400?
Magician → educational use, lighter, lower precision
MG400 → industrial-grade, higher rigidity, better repeatability
Is the MG400 more stable than the Magician Lite?
Yes. The MG400 is significantly more rigid and designed for industrial applications. It does not experience the same level of oscillation seen in lighter educational arms.

Performance & Capabilities

How precise are these robots?
Magician: designed for education and demonstration
MG400: higher precision, suitable for light industrial tasks
Nova Series: highest precision for industrial applications
Can these robots be used for automated assembly or gluing?
Yes. The MG400 and Nova series are commonly used for:

• pick & place
• assembly
• dispensing / gluing
• light automation workflows

Software & Compatibility

Is DobotLab the same across all robots?
Not exactly.

Magician → DobotLab (education-focused)
MG400 / Nova → industrial software environments

Can I transfer programs from Magician Lite to MG400 or M1 Pro?
Some logic and workflows can be adapted, but direct program transfer is not always seamless due to differences in:

• control systems
• capabilities
• programming environments

Are Python scripts supported?
Yes, but compatibility depends on the robot model. Industrial models (MG400, Nova) offer broader programming support compared to educational platforms.

I/O, Accessories & Integration

Are digital inputs/outputs available?
Yes. Industrial models like the MG400 and Nova series support I/O for integration with:

• sensors
• conveyors
• external devices

Can I use grippers and accessories?
Yes. Dobot offers a range of:

• grippers
• vision systems
• end effectors

What camera or vision systems are supported?
Vision compatibility depends on the model and application. Industrial robots support more advanced integration options.

Support & Next Steps

What if I’m not sure what I need?
We recommend starting with a system that matches your application. If you need help, our team can guide you.
When should I contact your engineering team?
Reach out if you need:

• custom automation
• system integration
• complex workflows